1.1 “we” or “us” means Wigan Athletic AFC Ltd.
1.2 “you” means a customer making a ticket booking through us.
1.3 “league match” means a football match involving Wigan Athletic in the Football League
1.4 “matchday booking” means a ticket application for a Football League match at the DW Stadium
1.5 “seasonal booking” means a hospitality season ticket application for football matches at the DW Stadium
1.6 “special event” means any public event or otherwise held at the DW Stadium involving Wigan Athletic including any FA Cup or League Cup match, but excluding any Football League fixture.
1.7 “special event booking” means a ticket application for any special event.
2 Booking confirmation
2.1 Seasonal booking: This will become a confirmed booking upon receipt of a signed hospitality membership application form.
2.2 Football League matchday booking: This will become a confirmed booking upon issue by us of an invoice for the relevant reservation.
2.3 Special event booking: This will become a confirmed booking once our invoice is raised. A “confirmed booking” creates a contract under which you purchase from us the tickets indicated by your booking. Once a booking becomes confirmed, you may not cancel it or claim a refund of the ticket price unless permitted below in section 7 of these terms.
3 Payment terms
3.1 Where the ticket(s) indicated by your booking is / are available, an invoice will be raised by us and sent to you.
3.2 Seasonal booking: The hospitality season ticket may be paid for in full upon receipt of invoice before the start of the new Football League season, or by contacting the Wigan Athletic sales or accounts departments to arrange a finance plan with our partner bank, V12 Season Card Finance.
3.3 Football League matchday booking: the price MUST be paid in full prior to the event taking
place. The booking becomes confirmed upon issue of the relevant invoice, and the full balance is due at the time of booking.
3.4 If you wish to cancel your reservation, an administration fee will be payable in the following amounts:-
Within three weeks or less of the event or league match 100% of the full balance
Within six weeks or less of the event or league match 50% of the full balance
Within nine weeks or less of the event or league match 25% of the full balance
3.5 No tickets for a seasonal, matchday or special event booking will be issued until full payment has been received or finance plan with V12 bank confirmed and accepted. Payment may be made by cheque, credit or debit card or BACS transfer.
4 Dress code
4.1 The DW Stadium operates varying degrees of dress codes across the facilities on match days. Please refer to all of the information noted within the hospitality section on wiganathletic.com, or confirm the details for the relevant facility or lounge with the hospitality team. The Club reserves the right not to allow admission should guests not adhere to the dress code for specific lounges or facilities.
5 Ground safety
5.1 Your booking at the DW Stadium will include seats in the home supporters section. You and your guests must behave in a manner that does not associate support of the opposing team and we reserve the right to refuse admission (without refund) to customers wearing the colours or replica kit of the visiting team. We would draw your attention to our ground regulations which we would ask you and your guests to abide by at all times when visiting the DW Stadium. Please note that we will ask persons to leave the stadium if in our opinion they behave in a way that may put at risk the safety of other spectators. In some circumstances, tickets in the away end may be provided for guests if requested in advance. However, access to and from the hospitality facilities will be more limited.
6 Smoke free stadium
6.1 The DW Stadium is a smoke free stadium. We ask that all visitors to the stadium respect this rule, with no exceptions. Guests are permitted to leave the hospitality facilities during your time at the DW
Stadium to use the smoking designated areas to the outside of the stadium. For the avoidance of doubt, these same standards apply to the use of e-cigarettes.
7 Re-arranged matches and cancellations
7.1 We cannot guarantee that matches will be played as scheduled. Weather conditions and TV commitments are two of the many factors which are outside of our reasonable control and may cause the time and date of the match to be re-arranged. Where a match is re-arranged, for which you have made either a matchday booking or special event booking and this booking has been confirmed, you will then be entitled to take the same places at the re-arranged game. In special circumstances, the Club will offer to transfer your booking to another matchday or special event booking and finally, if neither of these options suits your requirements, a refund if you cancel your booking in writing, and return your match tickets at least fourteen days prior to the re-arranged date for the event. These terms and conditions are additional to other applicable terms appearing on our hospitality season ticket contract, booking form or otherwise, and as such these terms and conditions are intended to neither replace nor amend other such applicable terms. These terms do not, where you are a customer, affect your statutory rights.