Wigan Athletic's Disability Liaison Officer speaks about match accessibility in build up to Kick It Out game.
Norma said: “We always do everything we can to assist supporters, both home and away, whether that be providing accessible car parking spaces, assistance within the stadium or moving fans who temporarily need use of a wheelchair platform.
“I have known many of our disabled fans for several years and have a great relationship with them. I am always keen to speak to the disabled fans who visit the stadium and to find out exactly how the Club can provide a fully accessible match day experience for them.
“If anybody has any special requirements inside the stadium, I can provide a confidential registration form on request and from there we can cater for any individual needs.
“Before every home game, I also send out accessibility information to visiting clubs, including my details, enabling their fans to get in contact and make necessary accessibility arrangements.
“After kick off, I always go to the disability platforms in the away end and speak to those using the areas to see if they have had any issues or have any suggestions that they would like to pass on.
“The Club also provide a hearing loop system for visually impaired fans, which connects to the match commentary to provide an audio description of the game. Headsets can be collected from the Ticket Office before kick off with a deposit, which is then refunded upon their return.
“We also accommodate assistance dog users with prior knowledge, so that suitable arrangements can be made.”
More information about match accessibility can be found in the Club’s Customer Charter, which can be found by [clicking here].
To find out more about our disabled facilities and ticket allocation, contact Norma Sherratt on firstname.lastname@example.org.