Latics praised for the friendliness of club staff and an excellent downloadable Visitors’ Info Guide on their way to winning EFL award.
- Wigan Athletic win 2017-18 League One Away Fan Experience Award
- Club praised for friendliness of its staff, accessibility and impressive Visiting Supporters’ Guide
- Chief executive Jonathan Jackson: “We value every supporter who attends fixtures at the DW Stadium and are delighted our staff are creating a welcoming environment for away supporters attending matches here.”
It has been a successful year on the pitch for Latics and more accolades are now following off the pitch as the club was today crowned winners of the 2017-18 League One Away Fan Experience award.
Latics were praised for the friendliness of club staff and stewards throughout every part of the visit whilst also providing an excellent downloadable Visitors’ Info Guide which provided travelling fans with useful details prior to arrival at the stadium, featuring maps, parking information and how to access the dedicated Away Fan Marquee, praised by fans for its hospitable welcome. Inside the stadium away fans were greeted with welcome posters in the Away End and thanked by staff for travelling.
Speaking about the award, chief executive Jonathan Jackson said:
“We are delighted to win this award. Fan engagement and customer satisfaction is now an essential part of the match day experience at Wigan Athletic.
"We value every supporter who attends matches at the DW Stadium and we provide facilities and customer service that enhance their visit. In addition to creating a safe and enjoyable environment for our own supporters, we are delighted that we have been recognised as a club and stadium that creates a memorable experience for visiting supporters.
"This award is recognition for the staff at Wigan who consistently deliver high standards and make the DW Stadium an excellent place to visit."
Over 1.5 million away fans have attended matches across the EFL for the second successive season, with attendances continuing at their highest levels over the course of the last decade as more supporters enjoy trips up and down the country to follow their Club.
Throughout the course of 2017-18 season, the experiences of away fans have again been gathered from visits spanning all 72 EFL Clubs.
Launched in 2016-17, the campaign aims to uncover examples of positive away-day experiences amongst supporters, offering EFL Clubs a unique insight into the quality of experience fans have when visiting their home stadium and Clubs’ efforts to engage away visitors.
Fans report back on a number of touchpoints ranging from information provided and first impressions; to match day welcome, quality of refreshments and the inside the stadium experience.
Across the visits this season, many Clubs received praise for the quality of stewarding provided, and the positive and friendly approach adopted in greeting and looking after fans during the away experience. Based on the feedback gathered from fans, the experiences at the twenty four clubs in each division were assessed and narrowed down to produce one overall winner in each division.
In recognising the awards, Shaun Harvey, EFL Chief Executive, said: “Having both home and away supporters in the stadium is a crucial part of any match day experience, creating atmosphere, vibrancy and colour in stadiums up and down the country week in, week out.
“The EFL is proud to support those football fans who follow their Clubs on the road each season and I would like to congratulate all of the clubs who have been recognised through these Awards for their commitment to welcoming supporters of opposing Clubs in a positive manner.
“Last season, over 1.5million away-day match tickets were sold as fans followed their respective Clubs. It is this kind of dedication and strength of following across the three divisions of the EFL that makes our competition the envy of many across Europe.”
The Football Supporters’ Federation have collaborated with the EFL in researching and supporting the work around the Away Fan Experience Campaign, and deputy Chief Executive David Rose is keen to emphasise the contribution made by away fans, and the importance of efforts made to encourage their attendance.
He said: "Away fans put in the most time, money and effort to follow the club they love. They make a huge contribution to the live experience and are often the catalyst for a great atmosphere. The FSF welcomes an initiative that will encourage clubs to show how much they value some of football's most passionate and loyal supporters.
“We will continue to support the EFL with this project and their efforts to develop the away experience over the coming seasons".
Chief executive Jonathan Jackson: “We are delighted to win this award for the second successive season. Fan engagement and customer satisfaction is now an essential part of the match day experience at Wigan Athletic. We value every supporter who attends matches at the DW Stadium and we provide facilities and customer service that enhance their visit. In addition to creating a safe and enjoyable environment for our own supporters, we are delighted that we have been recognised again as a club and stadium that creates a memorable experience for visiting supporters.
This award is recognition for the staff at Wigan who consistently deliver a high standards and make the DW Stadium an excellent place to visit